Contact Us

Contact Information

You can reach our customer service team through any of the following channels:

Email: contact@valeriax.shop
Phone: +1206938271
Mailing Address:
Valeriax
100 S Main Ave
Sioux Falls, SD 57104
United States

Business Hours

Our customer service team is available to assist you during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
Saturday & Sunday: Closed

If you contact us outside of our regular business hours, we'll get back to you on the next business day.

Response Time

We aim to respond to all email inquiries within 24 business hours. During peak periods or holidays, response times may be slightly longer, but we'll do our best to get back to you as quickly as possible. For urgent matters, we recommend calling us during business hours for the fastest assistance.

Order, Shipping & Returns Inquiries

Order Status & Tracking

If you have questions about your order status or need tracking information, please have your order number ready when you contact us. This helps us locate your order quickly and provide you with accurate, up-to-date information. You should also receive tracking details via email once your order has shipped.

Shipping Information

We offer free shipping on all orders within the United States, and standard delivery takes 3-5 working days from the date your order is processed. If you have specific questions about delivery to your location or need to update your shipping address, please contact us as soon as possible. For detailed information about our shipping policies, please visit our Shipping Policy page.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we accept returns within 30 days of delivery. Please contact us at contact@valeriax.shop or call +1206938271 to initiate a return or exchange, and our team will guide you through the process. For complete details about eligibility, condition requirements, and the return procedure, please refer to our Returns & Refunds Policy page.

Product Questions

Have a question about a specific product's features, specifications, or availability? We're happy to provide additional information to help you make an informed purchase decision. Feel free to reach out via email or phone, and include the product name or link if possible so we can assist you more efficiently.

Feedback & Suggestions

Your feedback matters to us. If you have suggestions on how we can improve our products, services, or website, or if you'd simply like to share your shopping experience, we'd love to hear from you. Customer input helps us continually enhance the Valeriax experience for everyone.

Privacy & Security

We take your privacy seriously. Any personal information you share with us through email, phone, or mail is handled in accordance with our Privacy Policy and applicable United States federal and state laws, including the California Consumer Privacy Act (CCPA/CPRA) where applicable. We never sell your personal information to third parties.

Additional Resources

Before reaching out, you may find answers to common questions in the following sections of our website:

Shipping Policy: Detailed information about delivery times, shipping methods, and what to expect when your order ships
Returns & Refunds Policy: Complete guidelines on our 30-day return window, how to initiate a return, and refund processing times
Privacy Policy: How we collect, use, and protect your personal information
Terms of Service: The terms and conditions governing your use of our website and purchase of our products

If you can't find what you're looking for in these resources, don't hesitate to contact us directly. We're always happy to help.

Connect With Us

Thank you for choosing Valeriax. We appreciate your business and look forward to serving you. Whether you're a first-time visitor or a returning customer, your satisfaction is our top priority. Don't hesitate to reach out—we're here to make your shopping experience smooth, enjoyable, and worry-free.