Shipping policy
Valeriax is committed to delivering your order promptly and securely. This Shipping Policy explains where we ship, our processing and delivery timelines, how shipments are handled, and what to do if issues arise. Please read this information carefully before placing your order.
Shipping Destinations
We currently ship to addresses within the United States, including all 50 states, the District of Columbia, and U.S. territories. We do not ship to P.O. boxes or APO/FPO addresses at this time. Please provide a complete, valid street address at checkout to ensure successful delivery.
Shipping Rates and Free Shipping
All orders placed with Valeriax ship free of charge within the United States. There are no minimum purchase requirements, and standard ground shipping is provided at no cost to you. We do not charge handling fees or surcharges for packaging and delivery within our domestic shipping zone.
Order Processing and Handling Time
Once your order is placed and payment is confirmed, our warehouse team begins processing your items. Orders typically require 1–2 business days for processing and preparation before shipment. Processing time does not include weekends or federal holidays. During peak shopping periods—such as Black Friday, Cyber Monday, and the December holiday season—processing times may extend slightly, and we will notify you via email if any delays occur.
Once your order has shipped, you will receive a shipment confirmation email at the address you provided at checkout. This email will include your tracking number and a link to monitor your package's progress.
Delivery Estimates
After your order leaves our facility, standard delivery takes 3–5 business days within the continental United States. Delivery to Alaska, Hawaii, and U.S. territories may require additional transit time. Business days are Monday through Friday, excluding federal holidays.
Total time from order placement to delivery typically ranges from 4 to 7 business days, combining processing and transit. Please note that delivery estimates are not guarantees; actual delivery times depend on carrier performance, weather conditions, and destination remoteness.
Shipping Carriers and Tracking
Valeriax partners with reliable national and regional carriers, including USPS, UPS, and FedEx, to ensure safe and timely delivery. The carrier assigned to your order depends on your shipping address, package weight, and current carrier availability.
Every shipment includes end-to-end tracking. Once your order ships, you will receive a tracking number via email. You can use this number on the carrier's website to view real-time updates on your package's location and estimated delivery date. If you do not receive a tracking number within 48 hours of order placement, please contact us at contact@valeriax.shop or call +1 206 938 271.
Split Shipments
In some cases, items within a single order may ship from different warehouse locations or at different times to expedite delivery. If your order is split into multiple shipments, you will receive separate tracking numbers for each package. All items will still ship at no charge to you. We recommend tracking each shipment individually to monitor the arrival of all your products.
Shipping Delays
While we strive to meet all delivery estimates, delays can occasionally occur due to circumstances beyond our control, including:
- Severe weather events, natural disasters, or public health emergencies
- Carrier capacity constraints or operational disruptions
- Incorrect or incomplete shipping addresses provided at checkout
- Customs inspections or clearance delays (for international shipments, if applicable)
- High order volumes during promotional periods or holidays
If your order is significantly delayed, please check the tracking information first. If the tracking status has not updated for several days or shows an exception, contact the carrier directly or reach out to our customer service team at contact@valeriax.shop for assistance. We will work with the carrier to locate your package and resolve the issue promptly.
Lost or Damaged Packages
Lost Packages: If your tracking information indicates that your package was delivered but you did not receive it, please check with neighbors, building management, or household members who may have accepted the delivery. Verify that the shipping address on your order confirmation is correct. If you still cannot locate your package, contact us within 7 days of the reported delivery date at contact@valeriax.shop or +1 206 938 271. We will open an investigation with the carrier and work to resolve the matter, which may include issuing a replacement or refund.
Damaged Packages: If your order arrives visibly damaged, do not refuse the package. Accept the delivery and inspect the contents immediately. Take photographs of the damaged packaging and any affected items. Contact us at contact@valeriax.shop within 48 hours of delivery with your order number, tracking number, and photos. We will assess the damage and arrange for a replacement, repair, or refund as appropriate. Depending on the extent of the damage, we may file a claim with the carrier on your behalf.
Incorrect or Incomplete Shipping Addresses
You are responsible for providing a complete and accurate shipping address at checkout. Valeriax is not responsible for orders delivered to incorrect addresses due to customer error. If you realize you have entered an incorrect address after placing your order, contact us immediately at contact@valeriax.shop. If your order has not yet shipped, we will update the address at no charge. Once a package has been dispatched, address changes may not be possible, and any re-routing or return-to-sender fees charged by the carrier may be passed on to you.
International Shipping, Duties, and Taxes
At this time, Valeriax ships exclusively within the United States. We do not currently offer international shipping to destinations outside the U.S. and its territories. If you are located outside the United States and wish to place an order, please contact us at contact@valeriax.shop to discuss potential special arrangements or alternative solutions.
Should we expand to international shipping in the future, customers will be responsible for all applicable customs duties, import taxes, brokerage fees, and any other charges imposed by the destination country. These fees are separate from your order total and are not collected by Valeriax. International customers would be required to pay these charges directly to the carrier or customs authority upon delivery or clearance.
Undeliverable Packages and Returns to Sender
If a package is returned to us as undeliverable due to an incorrect address, multiple failed delivery attempts, or refusal of delivery, we will contact you using the email address on file. You may be responsible for any return shipping fees incurred. We will offer to reship the order once a correct address is confirmed or issue a refund for the merchandise value, minus any non-refundable carrier fees.
Contact Us for Shipping Questions
If you have questions about your shipment, need to update your shipping address, or require assistance with a delayed, lost, or damaged package, our customer service team is here to help.
Email: contact@valeriax.shop
Phone: +1 206 938 271
Mailing Address:
Valeriax
100 S Main Ave
Sioux Falls, SD 57104
United States
Our team typically responds to email inquiries within one business day. Phone support is available during standard business hours, Monday through Friday, excluding federal holidays.
Changes to This Shipping Policy
Valeriax reserves the right to update or modify this Shipping Policy at any time to reflect changes in our shipping practices, carrier partnerships, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically, especially before placing an order, to stay informed about our current shipping terms and procedures.
By placing an order with Valeriax, you acknowledge that you have read, understood, and agree to the terms of this Shipping Policy.
Last updated: January 2025