Refund policy

Return & Refund Policy

At Valeriax, your satisfaction is our priority. We want you to love every item you purchase from our store. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund process in accordance with the terms outlined below.

Return Window

You may return eligible items within 30 days from the date of delivery. This 30-day return period is Valeriax's own policy and represents the time frame during which we will accept returns for a refund or exchange. Please note that in the United States, there is no statutory cooling-off period for online purchases, so this return window is a customer service commitment we provide to ensure your confidence when shopping with us.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Unused and in original condition: Items must be unworn, unwashed, and in the same condition as when you received them.
  • Original packaging and tags: All original tags, labels, and packaging must be intact and attached.
  • Proof of purchase: You must provide a valid proof of purchase, such as your order confirmation email or receipt.
  • Within the return window: The return request must be initiated and the item must be shipped back to us within 30 days of delivery.

Items that do not meet these conditions may not be accepted for return or may be subject to a restocking fee or partial refund at our discretion.

How to Start a Return

To initiate a return, please follow these steps:

  1. Contact us: Reach out to our customer service team to request a return authorization. You can contact us by email at contact@valeriax.shop or by phone at +1206938271. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive return instructions: Our team will review your request and provide you with a return authorization and detailed instructions on how to return your item(s).
  3. Pack your return securely: Place the item(s) in their original packaging if possible, ensuring all tags and labels are attached. Pack the item securely to prevent damage during transit.
  4. Ship your return: Send the package to the return address provided by our customer service team. Please retain your shipping receipt and tracking number for your records.

Return Address:
Valeriax
100 S Main Ave
57104 Sioux Falls
United States

Please do not send your return package without first contacting us and receiving return authorization, as unauthorized returns may not be processed.

Return Shipping Costs

For standard returns (including change of mind, incorrect size, or dissatisfaction with the product), the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method and purchasing shipping insurance, as Valeriax cannot be held responsible for items lost or damaged in return transit.

If your return is due to our error (such as receiving a damaged, defective, or incorrect item), we will cover the cost of return shipping. Please contact our customer service team for a prepaid return label or reimbursement instructions.

Refund Method and Timing

Once we receive and inspect your returned item(s), we will notify you by email to confirm receipt and inform you of the approval or rejection of your refund.

If your return is approved:

  • Refund method: Refunds will be issued to the original payment method used at the time of purchase. If you paid by credit card, the refund will be credited to that card; if you paid via PayPal or another payment service, the refund will be returned to that account.
  • Refund amount: You will receive a full refund of the purchase price of the returned item(s). Since shipping within the United States is free on all orders, there are no shipping costs to refund or deduct.
  • Processing time: Refunds are typically processed within 5–10 business days after we receive and inspect your return. Please note that depending on your financial institution, it may take an additional 5–10 business days for the refund to appear in your account.

If your return is rejected (for example, if the item does not meet our return conditions), we will notify you by email and, if applicable, return the item to you at your expense.

Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or customization reasons. Non-returnable items include, but are not limited to:

  • Items marked as final sale or non-returnable at the time of purchase
  • Personalized or custom-made products
  • Intimate apparel, undergarments, earrings, and other items for hygiene reasons (unless defective or damaged)
  • Perishable goods, beauty products, or health and personal care items that have been opened or used
  • Gift cards
  • Downloadable software or digital products

If you have questions about whether a specific item is eligible for return, please contact us at contact@valeriax.shop or call +1206938271 before making your purchase.

Exchanges

At this time, Valeriax does not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, please return the original item following the return process outlined above and place a new order for the item you prefer.

This approach ensures that you receive your replacement item as quickly as possible. Since shipping within the United States is free, there is no additional shipping cost for the new order.

Damaged, Defective, or Incorrect Items

We take great care in packaging and shipping your orders, but occasionally errors or damage may occur. If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately.

What to do:

  • Contact our customer service team at contact@valeriax.shop or +1206938271 within 7 days of receiving your order.
  • Provide your order number, a description of the issue, and photographs of the damaged or incorrect item (including packaging if applicable).
  • Our team will review your claim and work with you to resolve the issue promptly.

Resolution options: Depending on the circumstances, we will offer one of the following at no cost to you:

  • A full refund of the purchase price
  • A replacement item shipped at no charge
  • A prepaid return label to send back the damaged or incorrect item, followed by a refund or replacement

Valeriax will cover all costs associated with returns of damaged, defective, or incorrect items, including return shipping.

Order Cancellation

We understand that circumstances change and you may need to cancel your order. Because we strive to process and ship orders quickly, cancellation is only possible if your order has not yet been dispatched.

How to cancel your order:

  • Contact us as soon as possible at contact@valeriax.shop or +1206938271 with your order number and cancellation request.
  • If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method within 5–10 business days.
  • If your order has already shipped, you will need to wait to receive the item and then follow our standard return process to return it for a refund.

Orders are typically dispatched within 1–2 business days, so please contact us promptly if you wish to cancel.

Refusal of Delivery

If you refuse delivery of your order or if the package is returned to us as undeliverable due to an incorrect address or failure to collect, the order will be treated as a return. Once we receive the returned package, we will inspect it and issue a refund according to our standard refund process. Please note that if the return was due to an error on your part (such as providing an incorrect address), you may be responsible for any return shipping costs incurred by the carrier.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

  • Check your bank account or payment account again to confirm the refund has not been processed.
  • Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
  • Contact your bank, as there is often a processing delay before a refund is reflected in your account.
  • If you have completed these steps and still have not received your refund, please contact us at contact@valeriax.shop or +1206938271 and we will investigate the issue.

Privacy and Data Protection

Any personal information you provide during the return and refund process will be handled in accordance with our Privacy Policy and applicable laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable. We collect and use your information solely to process your return and refund, and we do not sell your personal information to third parties.

For more information on how we collect, use, and protect your data, please review our Privacy Policy.

Contact Us

If you have any questions or concerns about our Return & Refund Policy, or if you need assistance with a return or refund, please do not hesitate to contact us:

Valeriax
100 S Main Ave
57104 Sioux Falls
United States
Email: contact@valeriax.shop
Phone: +1206938271

Our customer service team is here to help and will respond to your inquiry as quickly as possible.

Changes to This Policy

Valeriax reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our website and services after any changes are posted constitutes your acceptance of the revised policy.

Effective Date: This Return & Refund Policy is effective as of the date of publication on our website and applies to all orders placed on or after that date.